Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors.

1.2 This policy applies where we act as a data controller regarding the personal data of our website visitors; in other words, where we determine the purposes and means of processing that personal data.

1.3 We use cookies on our website. Insofar as these cookies are not strictly necessary for the provision of our website, we will ask you to consent to their use when you first visit our website.

1.4 In this policy, “we”, “us”, and “our” refer to Master Plumbing Service. See sections 9 & 10 for more details on how to contact us.

2. How We Use Your Personal Data

2.1 In this section, we outline: (a) the categories of personal data we may process;

(b) the purposes for which we process personal data; and

2.2 Usage Data: We may process data about your use of our website (“usage data”). This may include your IP address, geographical location, browser type, version, operating system, referral source, length of visit, page views, and website navigation paths. The source of the usage data is Google Analytics. This data is processed to analyse website usage, and the legal basis is our legitimate interest in monitoring and improving our website.

2.3 Enquiry Data: We may process information contained in enquiries submitted to us via our website (“enquiry data”). This data is processed to offer, market, and sell relevant goods and services to you. The legal basis for this processing is consent.

2.4 Customer Relationship Data: We may process information relating to our customer relationships (“customer relationship data”), such as your name, employer, job title, contact details, and communications between us. This data is processed for managing relationships and promoting our services. The legal basis for this processing is consent.

2.5 Notification Data: We may process data you provide for subscribing to notifications or newsletters (“notification data”). This data is processed for sending you relevant communications, and the legal basis is consent.

2.6 We may process your personal data for legal claims, the protection of our legal rights, and compliance with legal obligations. This processing is based on our legitimate interests in safeguarding our business and your rights.

3. Retaining and Deleting Personal Data

3.1 We will retain personal data for no longer than necessary for the purposes for which it was collected.

3.2 Notwithstanding this, we may retain data for compliance with legal obligations or for the protection of vital interests. 5. Your Rights

4.1 Under data protection law, you have the following rights: (a) the right to access;

(b) the right to rectification;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

4.2 You can exercise your rights by contacting us in writing at the address provided in Section 9.

5. About Cookies

5.1 A cookie is a file that contains an identifier sent by a web server to a browser and stored on your device.

5.2 Cookies may be persistent (stored until expiry or deletion) or session-based (expire at the end of your session).

5.3 Cookies do not usually contain personal data, but data we store may be linked to information in cookies. 7. Cookies Used by Our Service Providers

6.1 Our service providers use cookies, and they may be stored on your device when you visit our website.

6.2 We use Google Analytics to analyse website usage. Google Analytics collects data via cookies. You can review Google’s privacy policy at: https://www.google.com/policies/privacy/.

7. Managing Cookies

7.1 Most browsers allow you to block or delete cookies. For instructions, refer to your browser’s help section.

7.2 Blocking cookies may negatively impact the usability of this website.

7.3 If you block cookies, you may not be able to use all features of our website.

8. Our Details

8.1 This website is owned and operated by Master Plumbing Service.

8.2 We are registered in the United Kingdom under registration number 7050612, with our registered office at 1 Jersey Villas, St Margaret's Rd, London W7 2LT, United Kingdom.

8.3 Our principal place of business is at the same address.

8.4 You can contact us by:

(a) Post: to the address above;

(b) Using our website contact form;

(d) Email: [email protected].